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SaarLB
Landesbank Saar

Ursulinenstraßen 2
66111 Saarbrücken

PO box: 66104 Saarbrücken

Phone: +49 681 383-01
Telefax: +49 681 383-1200
E-Mail: service@saarlb.de

LBS
Landesbausparkasse Saar

Beethovenstraße 35-39
66111 Saarbrücken

PO box: Postfach 10 19 62
66019 Saarbrücken

Phone: +49 681 383-02
Telefax: +49 681 383-2100
E-Mail: service@lbs-saar.de
www.lbs.de

Landesbank Saar
Vertriebsbüro Mannheim

Willy-Brandt-Platz 5-7
68161 Mannheim

Phone: +49 621 124769-10
E-Mail: service@saarlb.de

Landesbank Saar
Vertriebsbüro Trier

Nikolaus-Koch-Platz 4
54290 Trier

Phone: +49 651 9946-6138
E-Mail: service@saarlb.de

Landesbank Saar
Vertriebsbüro Koblenz

Peter-Klöckner-Straße 5
56073 Koblenz

Phone: +49 261 952 184 61
E-Mail: service@saarlb.de

SaarLB France –
Succursale de la Landesbank Saar

Résidence Le Premium
17-19, rue du Fossé des Treize
67000 Strasbourg Cédex
Frankreich

Phone: +33 3 88 3758-70 
Telefax: +33 3 88 3693-78
E-Mail: service@saarlb.fr

SaarLB France –
Centre d’affaires

203, rue du Faubourg Saint Honoré
75008 Paris
Frankreich

Phone: +33 1 45 6363-52
Telefax: +33 1 45 6371-22
E-Mail: service@saarlb.fr

Legal notice

Customer deposits at Landesbank Saar (SaarLB, SaarLB France) and LBS Landesbausparkasse Saar are protected by the deposit insurance system of the Savings Banks Finance Group.

The task of the deposit insurance system is to avert economic difficulties at the affiliated institutions by protecting the going concern of the member institutions. The primary objective is therefore to protect these institutions, in particular to ensure their liquidity and solvency. However, this is also intended to prevent the occurrence of a deposit insurance case and to protect customers’ business relationships.

Since the creation of the deposit insurance system in the 1970s, no member institution has become insolvent. No customer in the Savings Banks Finance Group has yet lost deposits or the interest owed on them.
The Deposit Insurance Act (Einlagensicherungsgesetz – EinSiG) entered into force in Germany on 3 July 2015. The law implements the corresponding EU directive. The Savings Banks Finance Group has realigned its tried and tested deposit insurance system to these legal requirements. It was recognised as a deposit insurance system under the Deposit Insurance Act.

1. Voluntary institutional insurance
The primary objective of the deposit insurance system is to protect the member institutions themselves and to avert imminent or existing financial difficulties. In this way, a deposit insurance case is to be avoided and the business relationship with the customer is to be continued permanently and without restriction.

2. Statutory deposit insurance
If, in exceptional cases, the institutional insurance does not apply, the customer has a claim against the deposit insurance system for reimbursement of their deposits up to a maximum of EUR 100,000. The Deposit Insurance Act is authoritative for this.

Consumer Arbitration Board at
Federal Association of German Public Sector Banks (VÖB)
P.O. Box 110272
D-10832 Berlin
www.voeb.de

Further details can be found in the rules of procedure of the dispute resolution body, which will be made available on request. The Bank participates in the dispute resolution procedure at this recognised Consumer Arbitration Board.

European platform for online dispute resolution:
The European Commission has set up a European online dispute resolution platform at ec.europa.eu/consumers.
The online dispute resolution platform can be used by consumers for the out-of-court resolution of disputes arising from purchase or service contracts concluded online.

The Bank’s email address is: service@saarlb.de

Information on complaints about payment service providers:
In the event of alleged breaches of

• the German Payment Services Supervision Act (Zahlungsdiensteaufsichtsgesetz)
• Sections 675c to 676c of the German Civil Code (Bürgerliches Gesetzbuch) or
• Article 248 of the Introductory Act to the Civil Code (Einführungsgesetz zum Bürgerlichen Gesetzbuch)

a complaint can also be lodged with the German Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht).

The addresses are as follows:

Federal Financial Supervisory Authority
Graurheindorfer Straße 108
D-53117 Bonn
and
Federal Financial Supervisory Authority
Marie-Curie-Straße 24-28
D-60439 Frankfurt am Main

For us, your satisfaction comes first We consider it important to give you the opportunity to express criticism. We have therefore set up a Complaints Office and introduced complaint management measures.

The goal of our complaint management is to ensure that customer complaints are handled appropriately and promptly. Complaints received are evaluated in order to correct recurring errors or problems. This is how we try to ensure a high level of customer satisfaction and long-term customer loyalty.
This policy provides you with an overview of the complaint handling procedure for you.

Complaint principles


Complaints handling procedure

All (potential) customers – for example, individuals, organisations or companies that are affected by a service or business activity of SaarLB can lodge a complaint.

The SaarLB Complaints Office is responsible for handling complaints. You can submit complaints to SaarLB electronically, in writing or verbally.
Complaints submitted electronically can be sent to the email address Beschwerdemanagement@saarlb.de

For written complaints, please contact:
SaarLB
Board of Management
Complaint Management
Ursulinenstraße 2
66111 Saarbrucken

We need the following information to handle your complaint:

  • Your full contact details (address, telephone number, email address, if applicable);
  • description of facts;
  • formulation of the request or indication of what is to be achieved with the complaint (for example, rectification of errors, improvement of services, clarification of a disagreement);
  • copies of documents necessary to understand the case (if available);
  • authorisation to represent a person, if you contact us in the name of and on behalf of another person.

You will always receive an acknowledgement of receipt of your complaint. If we are able to process and close the complaint quickly, you will receive a response instead of an acknowledgement of receipt. Our response will be made within a reasonable period of time after receipt of the complaint, depending on the complexity of the complaint. If we do not accept your complaint in full, you will receive an understandable explanation.

Unfortunately, it sometimes happens that we cannot find a satisfactory solution for you. In this case, you can take your complaint to the responsible Consumer Arbitration Board. In the event of disputes with SaarLB, it is possible to turn to the Arbitration Board of the Association of German Public Sector Banks (VÖB).

The request should be sent in text form to the following address:
Consumer Arbitration Board at
Federal Association of German Public Sector Banks (VÖB)
P.O. Box 11 02 72
10832 Berlin
Email ombudsmann@voeb-kbs.de
Internet https://www.voeb.de/de/verband/ombudsmann/

Further details are governed by the Rules of Procedure of the Arbitration Board, which will be made available upon request. SaarLB participates in the dispute resolution procedure of this recognised Consumer Arbitration Board. Furthermore, you have the possibility of lodging a complaint with the Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht), provided that your complaint concerns an alleged breach of regulations, compliance with which is monitored by the Federal Financial Supervisory Authority.


Other information

  1. The handling of complaints is free of charge.
  2. This policy will be reviewed at regular intervals.

Version of 5 December 2001, published in the Official Gazette of Saarland on 28 December 2001, pages 2,529 to 2,535, entered into force on 1 January 2002, last amended with effect from 1 January 2019, published in the Official Gazette of Saarland No. 7 on 21 February 2019.

SaarLB’s Articles of Incorporation

Die deutsch-französische Regionalbank

La banque régionale franco-allemande

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Ihr Ansprechpartner

Philipp Werthmüller

Communication & Media
Phone: +49 681 383-1264
philipp.werthmueller@saarlb.de